Privacy Policy

This policy applies to information submitted through the COLOXO website or sent through the contact channels shown on it. COLOXO business inquiries may be handled by ARPIT PAPERS PVT. LTD. in India and UNTWINE IT LIMITED in Hong Kong, depending on the market, product, sourcing requirement and contracting arrangement.

When you submit a business inquiry, we collect the details you choose to provide, which may include your company name, contact person's name, business email, phone or WhatsApp number, country, product interest, estimated quantity, required timeline and requirement details.

The website may also receive limited technical information needed to operate, protect and understand the service, such as browser type, device information, pages visited, approximate location derived from network data, timestamps and diagnostic events.

We use inquiry information to review requirements, respond to questions, prepare or coordinate quotations, assess product and sourcing options, arrange samples, support order discussions, maintain business records and improve our website and services.

We do not sell inquiry information. We may use your business contact details for follow-up related to the requirement you submitted or an existing business relationship. You may ask us to stop non-essential follow-up at any time.

Information may be shared within the COLOXO business network and with service providers that support website hosting, data storage, communications, security, logistics, sampling, manufacturing or sourcing. For requirement fulfilment, relevant details may also be shared with potential manufacturers or supply partners, but only to the extent reasonably needed to assess or deliver the request.

Because COLOXO supports international business, information may be processed in countries other than your own. We expect recipients and service providers to use information only for the relevant business purpose and to protect it appropriately.

We retain inquiry and business correspondence for as long as reasonably needed to respond, maintain commercial records, resolve disputes, meet operational requirements and comply with applicable obligations. Retention periods may vary according to the status and nature of the business relationship.

We use reasonable administrative and technical safeguards designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure, so please avoid submitting sensitive personal, financial or confidential information that is not needed for your inquiry.

The website may use essential cookies or similar technologies for operation, security and session continuity. Limited analytics or diagnostic technologies may also help us understand website performance and usage. Browser controls can be used to restrict cookies, although doing so may affect some site functions.

Subject to applicable law, you may contact us to ask about the information associated with your inquiry, request a correction or deletion, or object to non-essential use. We may need to verify the request and may retain information where reasonably required for legal, security or business-record purposes.

For a privacy question or request, email info@coloxo.co.in and include enough context for us to identify the relevant inquiry. This policy may be updated when our practices or services change; the date shown on this page identifies the current version.